Refund Policy

The purpose of this Refund Policy of The Japan Tariff Association (hereinafter referred to as “the Association”) is to ensure fair and transparent transactions with our customers and to clearly address any issues arising from the discontinuation or modification of our services.

This policy is designed to allow customers to use the Association’s services with confidence and to ensure fair treatment in the event of any discontinuation or significant change in service provision.

Scope of Application

This policy applies in the following cases:

  1. When the Association discontinues or substantially modifies a service.
  2. When a refund request is submitted within the period specified in this policy.

Refund Conditions

  1. In the event of service discontinuation
    If the Association discontinues a service and there remains a contracted period (in months) for that service, the unused portion will be eligible for a refund.
  2. In the event of significant service modification
    If the Association substantially modifies a service in a way that materially affects existing users, and there remains a contracted period (in months) for that service, the unused portion will be eligible for a refund.
  3. Refund request within the designated period
    (1) Customers wishing to request a refund must complete the refund application procedure within the period specified by the Association.
    (2) Refunds will be transferred to the customer’s designated bank account. Customers must provide accurate bank account information.
    (3) All refund applications must meet the requirements set forth in this policy.
    (4) For products that must be returned (such as books), please return them to the Association freight collect (cash on delivery). Once the returned product is received and confirmed to be in acceptable condition, the refund process will begin. Returned products must be unused.

Notification Process

If a service is discontinued or significantly modified, customers will be notified as follows:

  1. Notification method
    Customers will be informed using the contact information previously provided to the Association. Notices will also be posted on the Association’s website.
  2. Notification contents
    The notice will include details regarding the service discontinuation or modification, the scope of impact, and a link to this policy.
  3. Notification period
    Notices will, in principle, be issued 30 to 90 days prior to the effective date of the discontinuation or modification.
  4. Guidance on refund procedures
    The notice will include instructions on how to apply for a refund in accordance with this policy.
  5. Updating contact information
     Customers are responsible for ensuring that their contact information is current to ensure receipt of such notifications.

Refund Process

  1. Receipt of refund request
    Refund processing will begin upon receipt of the customer’s refund application.
    For products requiring return, processing will begin after the product has been received by the Association and confirmed to be in acceptable condition.
  2. Refund method
    Refunds will be made using the method and amount specified by the Association.
    The Association will bear all costs associated with the refund (e.g., bank transfer fees).
  3. Processing time
    As a general rule, refunds will be processed within approximately one month from the date of application.
    If additional time is required, the Association will contact the customer with updates and relevant information.

Exceptions

  1. Special discounts or promotional campaigns
    If the service was purchased under a special discount or promotional offer, the refund amount will be calculated based on the amount actually received.
  2. Misuse or policy violation
    If misuse of the service, violation of the Terms of Use, or breach of this policy is confirmed, no refund will be issued, and the Association may suspend or terminate the service or the customer’s account.
  3. Force majeure
    No refunds will be provided in cases where the service is temporarily or permanently interrupted due to force majeure, including but not limited to natural disasters, war, terrorism, strikes, server failures, or other causes beyond the Association’s control.

March 29, 2024
Japan Tariff Association

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